SHIPPING POLICY
We strive to ship your order as quickly as possible. Once your order is confirmed, it will be processed within 2-7 business days and shipped via the shipping method selected during checkout. Please note that shipping times may vary depending on the delivery location.
We currently offer free standard shipping on all orders over 35eur. For orders under 35eur, shipping fees will be calculated at checkout based on the shipping address and package weight.
Please note that we are not responsible for any customs fees, duties, or taxes that may be applied to international orders. These fees are the responsibility of the customer.
Standard shipping time:
Australia 15-30 Business days
Canada 15-30 Business days
European Union 7- 15 Business days
Europe non-EU 10-20 Business days
Everywhere else 10-30 Business days
Lithuania 1-3 Business days
United States 10-25Business days
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Please note that these are estimated times and actual delivery may vary. We recommend keeping an eye on your order's tracking information for the most up-to-date status of your package.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 30 days of receipt for a refund or exchange.
To initiate a return, please contact me to obtain further instructions. The item(s) must be returned in their original condition. We reserve the right to refuse returns that do not meet these criteria.
Due to the nature of our knit products, we cannot accept returns or exchanges for items that have been washed, altered, or damaged.
Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or damaged upon arrival. Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned item(s).
If you receive a defective or damaged item, please contact us within 48 hours of receipt to initiate a return and receive a replacement or refund.